E & S Emporium Return Policy

30-Day Return Guarantee

At E & S Emporium, we want you to love your books! If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date.
• Book must be in its original condition:
  • No torn, damaged, or missing pages.
  • No writing, highlighting, or markings.
  • No stains, water damage, or excessive wear.
• Sealed or shrink-wrapped items must be unopened.
• Clearance, final sale, and digital/downloadable products are non-refundable.

How to Initiate a Return

Follow these simple steps to return your item:

• Contact Us: Email our support team at [email protected] with your order number and reason for return.
• Receive Return Instructions: We’ll provide return authorization and shipping instructions.
• Ship Your Return: Securely package the item and use a trackable shipping method.

Refund Process

• Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the return.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges & Replacements

• If you received a damaged, defective, or incorrect book, contact us within 7 days of delivery.
• We will arrange a replacement or exchange at no additional cost.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error or defective item.
• If the return is due to an incorrect order fulfillment or damaged item, we will provide a prepaid return shipping label.

Non-Returnable Items

The following items cannot be returned:

• Digital books or e-books.
• Gift cards.
• Books marked as Final Sale or Clearance.
• Opened shrink-wrapped books or book sets.