E & S Emporium Refund & Dispute Policy

Refund Policy

At E & S Emporium, customer satisfaction is our priority. We offer refunds under the following conditions:

Eligibility for Refunds

• Refunds are available within 30 days of the original purchase date.
• The item must be in its original condition, with no damage or significant wear.
• Digital/downloadable products are non-refundable.
• Gift cards and final sale items are not eligible for refunds.

How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact Us: Email our support team at [email protected] with your order number and reason for the refund.
• Approval Process: We will review your request and notify you within 5 business days.
• Return the Item (if applicable): If required, we will provide return instructions.
• Refund Processing: Once received and inspected, refunds will be issued to the original payment method within 5-7 business days.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Items that have been used, damaged, or altered.
• Requests made after the 30-day refund period.
• Digital books, e-books, or downloadable products.
• Orders with insufficient proof of purchase.

Dispute Resolution Policy

We are committed to resolving any issues that arise between us and our valued customers. If you have concerns about a purchase, please follow the steps below:

How to Resolve a Dispute

• Step 1: Contact Us Directly
  We encourage you to reach out to our support team first. Many issues can be resolved quickly by emailing [email protected] or calling our customer service team.
• Step 2: Formal Dispute Submission
  If the issue remains unresolved, you may submit a formal dispute by providing the order details, the nature of the dispute, and supporting evidence.
• Step 3: Resolution Timeline
  We aim to resolve all disputes within 10 business days. If necessary, refunds or replacements will be processed accordingly.

Chargebacks & Unauthorized Disputes

If a chargeback or dispute is filed with your bank or credit card company before contacting us, we may be unable to process a direct refund. Please reach out to us first for a smoother resolution.