Description

Never Split the Difference is a globally acclaimed bestseller, with over three million copies sold worldwide, offering a proven and practical method for handling complex, high-pressure negotiations—in the workplace, your community, or even your own home.

Negotiations form the backbone of everyday life and collaboration, whether you’re a business leader, salesperson, parent, community organizer, or spouse. Written by Chris Voss, a former FBI hostage negotiator, this book provides essential skills for handling all types of negotiations, including business deals, car sales, salary discussions, home purchases, rental agreements, relationship conversations, and challenging interactions with children. By integrating powerful techniques, such as strategic persuasion, tactical empathy, advanced listening skills, and sharp intuition, Never Split the Difference equips you with a distinct advantage in every challenging scenario. The book serves as a comprehensive guide on influencing others effectively—no matter the situation.

Drawing on his extensive experience—from policing Kansas City’s toughest neighborhoods to serving as the FBI’s lead international kidnapping negotiator—Chris Voss distills years of high-stakes field expertise into an easy-to-follow methodology. Inside, you’ll learn essential steps to negotiate successfully:

– How to establish rapport quickly and effectively
– Ways to build trust using tactical empathy
– Techniques for gaining permission to persuade others
– Methods to shape perceptions of fairness
– How to calibrate your questions strategically
– Ways to transform conflict situations into successful collaborations
– Tips to detect deception and spot liars
– Methods for creating breakthroughs by uncovering “unknown unknowns”

Never Split the Difference is your essential guide to confidently diffuse conflicts, successfully influence others, and achieve your desired outcomes—in professional settings as well as within your personal relationships.